For a step-by-step guide, click here

Where can I download the Windmill Bike app?

You can download the Windmill Bike app for your smartphone on both Apple and Android devices.

Download from the App Store (iOS)
Download from Google Play (Android)

How do I sign up?

After downloading Windmill Bike, open the app and tap ‘Sign Up’. Enter your email address, password and name. Tap the ‘Sign Up button’.

Check your email address’ inbox for a verification email. Click the link in the email to verify your email address.

Return to the app and tap ‘refresh’ to continue.

I did not receive a verification email?

Check your inbox and spam folders. Double check if you used the correct email address or made a typo.

How do I set up payment?

After signing up, have a look around the app. If you are ready to rent a bike, tap a parking spot. The app will ask you to set up payment.

Windmill Bike is a pay-as-you-go service, but the payment provider requires a €1 payment setup fee.

Enter your bank or creditcard details and confirm by paying the €1 setup fee. After every ride, we will charge your account automatically.

How can I reserve a bike?

Tap a parking spot marked on the map. Tap ‘Reserve a Bike’ to make a reservation. The reservation will be valid for 20 minutes.

What is a digital parking spot?
A virtual parking spot, marked by GPS coordinates. Our app checks your phone’s location to see if you are at one of the designated parking spot. Check the map in the app to find a parking spot near you!
How do I know if there will be a bike available?
Before arriving at the parking spot, check the app for available bikes. Tap ‘Reserve a Bike’ to claim one of the bikes. One of the bikes will be waiting for you for 20 minutes.
How do I start a ride?

When you arrive at the parking spot, choose a bike you want to use. Locate the number plate with the Bike ID. Tap ‘Select a Bike’ and enter the Bike ID of the bike you chose. Always enter all four digits.

After entering all four digits the button turns green. Tap ‘Unlock & Start Ride’ to start your ride.

How do I pause and lock the bike?

After riding somewhere, you might want to lock the bike while you temporarily leave it behind. Tap the orange button in the app ‘Lock & Pause Ride’. Push down on the orange lever on the lock to lock it.

Always double check if the lock was closed successfully.

How do I unlock the bike and continue my ride?
When you want to continue your ride, return to your bike and open the app. Tap the green button ‘Unlock’ to connect to the lock and open it.
How do I end my ride?

If you want to end your ride, return to any of the parking spots marked on the map. When your phone’s GPS confirms you arrived at a parking spot, the orange button turns red. Tap ‘Lock & End Ride’ and push down on the orange lever on the lock.

Confirm in the app if the lock was secured correctly.

Can I only lock a bike at a parking spot?

No, you can lock the bike anywhere. However, locking the bike outside a parking spot will keep it connected to your account. The ride is paused. To end your ride, you have to return the bike to any parking spot and securely lock the bike.